Privacy policy

Last updated: 28/08/2025

Hikayat Banaras (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website/app and make payments through Razorpay, including UPI transactions.

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1. Information We Collect

When you make a payment or interact with our services, we may collect the following information:

Personal details: Name, email address, mobile number, billing/shipping address.

Payment details: UPI ID, card number, expiry date (processed securely by Razorpay, we do not store card details, CVV, or UPI PIN).

Transaction details: Order ID, payment amount, date, and time.

Technical data: IP address, browser type, device information, and cookies (if applicable).

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2. How We Use Your Information

We use the collected information to:

Process and complete your payments.

Provide invoices, confirmations, and support.

Ensure transaction security and prevent fraud.

Comply with legal and regulatory requirements (RBI, NPCI, etc.).

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3. Sharing of Information

Your information may be shared with:

Razorpay (our payment gateway partner) to process payments.

Banks, NPCI, and UPI service providers as required for payment settlement.

Government or regulatory authorities if required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Data Security

Razorpay is PCI-DSS compliant and uses industry-standard encryption to protect your payment information.

Hikayat Banaras does not store sensitive payment data such as card details, CVV, or UPI PIN on its servers.

We use secure servers and SSL encryption to protect your personal data.

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5. Your Rights

You have the right to:

Access and update your personal details.

Request deletion of your personal information (where legally permissible).

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6. Cookies and Tracking

If our website/app uses cookies or analytics, they may collect non-personal data to improve user experience. You can disable cookies in your browser settings.

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7. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and you are encouraged to review it periodically.

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8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: hikayatbanaras@gmail.com

📞 Phone: +91 73078 59235

🏢 Address: Ck. 12/47, Kachori Gali, Chowk, Varanasi - 221001