Return and Cancellation

At Hikayat Banaras, every piece is handcrafted and dispatched with utmost care. We stand by the quality and authenticity of our textiles. Since our products are handmade and often curated or made to order, we follow a strict no-return policy, with limited exceptions mentioned below.

Please read this policy carefully before placing your order.

🔄 Returns

We do not accept returns, except in the following cases:

You receive a wrong product, or
You receive a damaged product

✅ Conditions for Exchange / Credit Note

To be eligible, all conditions below must be met:

The issue must be reported within 24–48 hours of delivery
A full, uncut unboxing video is mandatory
The video must clearly show:
- The sealed package
- Opening of the parcel
- The product received (from start to finish)
The video must be shared only on WhatsApp at +91 73078 59235
Claims without a valid unboxing video will not be accepted
The product must be unused, unaltered, and returned in original condition
Hikayat Banaras reserves the right to approve or reject the request after internal quality verification

🔁 Exchange / Credit Note

Refunds are not offered under any circumstances
Approved cases will receive:
- An exchange, or
- A credit note (valid for future purchases)

Process:

The return address will be shared individually, if required
Once the returned product passes quality check:
- Exchange or credit note will be issued within 4–6 business days
Shipping charges are non-refundable
Any price difference (if applicable) must be settled by the customer

⚠️ No monetary compensation is provided for delays, inconvenience, or dissatisfaction.

🚫 No Exchange / Credit Note Applicable In

Exchange or credit note will not be provided if:

You change your mind after delivery
The product delivered is correct and undamaged
A proper unboxing video is not shared
There are slight color variations due to screen differences
Minor weaving irregularities are noticed (these are natural in handcrafted textiles)
The concern is based on personal preference or styling expectations

❌ Cancellations

No cancellations are allowed once an order is placed
Applicable to both ready-to-ship and made-to-order items
As each piece is curated or crafted specifically, cancellation requests cannot be accommodated at any stage